Cancellation Policy

Cancellation & Return Policy

Consumables:

Consumers, either B2B or B2C, have the right to cancel their orders, not including equipment or specialized orders requiring customization, made on line via this website up until the item has been shipped without the risk of any additional charges.  Once the order has been shipped, the item may be returned as long as the return has been authorized.  To obtain an Authorization Return Number, contact our customer service department at 855-258-8324.  Once the item has been shipped, the customer must refuse the shipment.  If the product has already been received, the product may be returned along with a properly completed Return Authorization Form.    A return fee of up to 10% will be assessed, in addition to any shipping charges that have or will occur as a result of the product being returned.   Open items received back will be tested.  Defective items will be credited based on prorated usage, including ground rate shipping charges.  Items opened/used not determined to be defective in quality or workmanship will be prorated for credit up to a maximum of 50%.  Items opened/used beyond 50% will not be credited for any reason

Custom orders/Equipment, or products that require building (ie printers, coaters, cutters, laminators, etc), even though not custom built, may not be cancelled without a penalty if cancelled after the build or custom order process has begunCancellation is time sensitive.  Fees are based on the time frame from which you ordered the product and the date you cancel.  A base fee amount of 25%, up to the entire deposit may be forfeited unless specifically agreed in writing otherwise.  Please be sure to discuss potential cancellation fees with your sales person prior to ordering. 

International Orders:  International orders, once shipped and accepted by Customs are Non Cancellable / Non Refundable